Return policy

Return cost and method,within the 14-day statutory period the cost is paid for by the buyer, a suitable tracked insured method of return should be used, Compura will not accept any responsibility or financial liability for a non-delivered item. For a return within the 30-day period due to a fault or not fit for purpose, or a return outside of the 30-day period, the cost is paid for by the buyer. Compura will not be liable for any financial loss for a non-delivered item. If the device is found to be faulty, Compura shall reimburse the buyer for the postage cost of returning the device to Compura , up to maximum of £8.75 unless otherwise agreed (proof of postage cost paid may be required). If no fault is found, the cost of return and re-delivery will be paid for by the buyer on despatch. Compura will not be liable for any financial loss for a non-delivered item. It is strongly suggested that any item being returned to Compura , that a fully insured tracked service, such as Royal Mail Special Delivery, is used along with the correct insurance as to financial value.

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